General Announcements

Dear Valued Customers,

In order to give our team time some well-deserved rest, spend time with their families, and prepare for the New Year, we would like to announce our holiday schedule:
📌 Holiday period: From January 25, 2025, to February 2, 2025.
📌 Back to regular operations: February 3, 2025.
📌 Customer support: Available via hotline and app throughout the holiday (except on January 28 and 29, 2025).

Wishing you a prosperous and joyful Chinese New Year filled with happiness and family time!

Best regards,
A2EShip

We would like to inform you about the change in A2E Vietnam (HCM) warehouse address. Starting from the 10th of June 2024, A2E Vietnam (HCM) warehouse will be relocated to the new address at 10 Nguyễn Huệ, Bến Nghé, Quận 1, TP. Hồ Chí Minh. 

You can easily view the new address in your A2E account.

For the best shopping experience, please update your address on shopping websites as soon as you receive this email according to the following address format:

Tên/Name: [FULL NAME] [CUSTOMER_ID]

Địa chỉ/ Address: 10 Nguyễn Huệ, Bến Nghé, Quận 1

Thành phố/ City: TP. Hồ Chí Minh

Quốc gia/ Country: Vietnam

Mã bưu điện/ Postcode: 70000

Số ĐT liên lạc/ Contact: 0919222206

We apologise if this address change causes any inconvenience to you. 

Should you have any further enquiries or require any assistance, feel free to contact us at 6013 6814.

Email: [email protected]

Best regards,

A2ESHIP Team

The Lunar New Year is approaching. To ensure on-time delivery of your orders, A2EShip would like to inform you of our schedule as follows:

📌 Temporary closure: From January 24, 2025.

📌 Operations resume: From February 3, 2025.

Note: Please send your shipments to the A2E (VN) warehouse before January 16, 2025, so your items can arrive in time for the holiday. The A2EShip team will do our best to process all remaining orders promptly before the break.

We sincerely thank you for your continued support. Wishing you and your family a warm, happy, and prosperous Lunar New Year!

Best regards,

The A2EShip Team.

Operating Hours Updates

Dear Valued Customers,

We would like to inform you that, the new Policy Number 174/2024 by the National Assembly of the Vietnamese government removes the VAT exemption for low-value imported goods under 1 million VND (i.e VND 1,000,000) and this change becomes effective from January 14, 2025. 

This new issuance means the following in detail: 

  • Low-value imports (valued under 1 million VND) will not be exempted from VAT charges starting from January 14, 2025.
  • From this date, all goods irregardless of their values will be subject to VAT.
  • This change aims to ensure fair treatment for domestic goods and provide clear guidelines for tax authorities.

A2EShip kindly highlights the following points for your attention:

  1. VAT Charges: Orders valued under 1 million VND (inclusive of shipping fees) made after January 14, 2025 will be subjected to VAT upon importing into Vietnam.
  2. Effective Date: Any orders placed or shipped to A2E overseas warehouses after January 12, 2025 will incur additional VAT as per new regulation.
  3. Support from A2EShip:

– We will update our service fees and payment policies to ensure transparency.

– Our customer service team is ready to answer any questions about tax rates and declaration procedures.

We apologize for any inconvenience this may cause and will do our best to support you during the ordering and delivery process to ensure a smooth experience.

Thank you for your continued support!

Best regards,

A2EShip.